CARD TERMS AND CONDITIONS

These terms and conditions of use apply to SwitchIt Gift Cards (Cards). The Cards are issued by Digital Glue Australia Pty Ltd (ABN 36 127 466 899) (DG, we, our).

Redeem means to exchange the Card on a redemption website for one or more Digital Rewards.

Digital Reward means the third party gift card or voucher that is emailed to each recipient upon Redemption of a Card.

  1. A Card may be Redeemed for one or more Digital Rewards of equivalent total face value of the Card.
  2. A Card is Redeemable only for Digital Rewards approved by DG.
  3. A Digital Reward may be activated and exchanged for goods and services at the participating retailer who issues the Digital Reward. You acknowledge and agree that participating retailers may change from time to time for reasons beyond our control or where required by law. We are not required to provide you notice if participating retailers change.
  4. Your Card must be Redeemed by the expiry date stated when you receive the Card. The Card will expire at 11:59 AEST on the stated expiry date of the Card. If you do not Redeem the Card during the validity period, you will forfeit the Card.
  5. Your Digital Reward must be exchanged for goods and services at the participating retailer by the expiry date stated when you activate your Digital Reward. Digital Rewards that are not used within the designated time frame cannot be re-activated, extended or refunded in any way.
  6. Each Digital Reward may be subject to specific terms and conditions as set out by the relevant participating retailer of the Digital Reward at the time you Redeem the Card. Redemption processes; terms and conditions and instructions of use may vary across different Digital Rewards offered by participating retailers. When you Redeem your Card, you will need to agree to the terms and conditions of that participating retailer.
  7. To the extent permitted by law, Cards and Digital Rewards cannot be redeemed for cash, reloaded, returned for a refund for change of mind, have their balances consolidated to a new gift card or voucher, or be replaced after expiry and are not legal tender, account cards, credit or debit cards or securities.
  8. You must keep your Cards and Digital Rewards secure. If your Card or Digital Reward is lost, or you suspect an unauthorised transaction, you must immediately report this by calling 1300 737 968. We may be able to stop stored Cards and Digital Rewards being used if you can provide us with the Redemption code or Redemption details.
  9. If you have a query or complaint about the Card or Digital Reward you have received, please contact us immediately. Except to the extent required by law, we are not liable for the availability, quality or fitness for purpose of any goods or services purchased with a Digital Reward.
  10. Our goods and/or services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
  11. If you think there has been an incorrectly processed transaction in relation to your Digital Reward you must contact the relevant participating retailer of the Digital Reward. The relevant participating retailers is solely responsible for responding to any queries about the use of the Digital Reward.
  12. We are committed to safeguarding information that is provided to us. When you Redeem your Card, we collect your personal information. By providing your personal information to DG, you consent to DG disclosing your personal information to third parties that: (a) facilitate transaction investigation and assist with identification of suspicious or fraudulent transactions; (b) are our outsourced service providers (for example, data switches); (c) are regulatory bodies, government agencies, law enforcement bodies and courts; or (d) are participants in the payment system and other financial institutions for the purpose of resolving disputes, errors or other matters arising from your use of your Card. Information will be disclosed to third parties about the Card, or transactions made with the Card, if required and allowed by law and also where necessary to operate the Card and process transactions. DG will collect and deal with personal information in accordance with its privacy policy which can be found at: www.blackhawknetwork.com/au-en/privacy-policy
  13. These terms and conditions are governed by the law of Victoria. You unconditionally submit to the non-exclusive jurisdiction of the courts of Victoria, and courts of appeal from those courts.